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Karyam

Service Catalogs

Service Catalogs provide a curated and governed experience for consuming AI capabilities within Karyam.

Rather than exposing the full platform, Service Catalogs present only the AI services that have been explicitly published and approved for use.

This allows organizations to separate:

  • AI builders
  • AI operators
  • AI consumers

The Three Roles in Karyam

Section titled “The Three Roles in Karyam”

Karyam currently supports three primary user roles:

Role Purpose
Admin Manage the platform, governance, permissions, and infrastructure
Developer Build and maintain AI systems
User Consume published AI capabilities

What is a Service Catalog?

Section titled “What is a Service Catalog?”

A Service Catalog acts as the business-facing portal of Karyam.

It provides a simplified experience where users can:

  • Discover available AI services
  • Execute approved workflows
  • Interact with published agents
  • Track their own activity
  • Respond to approval requests

Users do not need to understand:

  • Models
  • Vector databases
  • Skills
  • MCP servers
  • AI infrastructure

They simply use the capabilities provided to them.

Published Resources

Section titled “Published Resources”

The Service Catalog surfaces only resources that have been explicitly published by administrators or developers.

These may include:

Published Agents

Section titled “Published Agents”

Business users can interact directly with approved AI agents.

Examples include:

  • IT Support Assistant
  • HR Assistant
  • Sales Copilot
  • Procurement Assistant

Published AI Flows

Section titled “Published AI Flows”

Users can execute workflows without understanding the underlying orchestration.

Examples include:

  • VPN Access Request
  • Employee Onboarding
  • Expense Approval
  • Purchase Request

Publishing Services

Section titled “Publishing Services”

Agents and AI Flows become available in the Service Catalog only after they have been published.

Publishing is intentionally simple and can be done directly from the resource list.

How to Publish

Section titled “How to Publish”
  1. Navigate to the Agents or AI Flows page.
  2. Locate the resource you want to publish.
  3. Enable the Publish toggle in the list view.

Once the toggle is enabled, the resource becomes available in the Service Catalog for users with the appropriate permissions.

Categories

Section titled “Categories”

Published services are organized into categories to improve discoverability.

Examples:

Human Resources
├── Employee Onboarding
├── Leave Assistant
└── Benefits Support


IT Services
├── VPN Access
├── Password Reset
└── Software Installation


Finance
├── Expense Approval
├── Budget Request
└── Purchase Orders

Categories allow organizations to present AI services in a familiar business structure.

Personal Activity

Section titled “Personal Activity”

Users can view their own activity directly from the Service Catalog.

This includes:

  • Previously executed runs
  • Workflow history
  • Agent interactions
  • Request status
  • Execution outcomes

Users only see activity that belongs to them.

Approvals

Section titled “Approvals”

If a user is responsible for approving actions, approval requests appear directly within the Service Catalog.

Examples include:

  • Manager approvals
  • IT approvals
  • Finance approvals
  • Security approvals

Approvers can:

  • Review requests
  • Approve actions
  • Reject actions
  • Provide feedback

Governance by Design

Section titled “Governance by Design”

Service Catalogs provide an important governance boundary.

Developers build systems.

Administrators govern systems.

Business users consume systems.

This separation allows organizations to scale AI adoption safely without exposing unnecessary complexity.

Relationship to Other Concepts

Section titled “Relationship to Other Concepts”
Agents
    +
AI Flows
    +
Categories
    +
Approvals
        ↓
Service Catalog

The Service Catalog does not create AI capabilities.

It provides secure and governed access to AI capabilities that already exist within the platform.

The Karyam Philosophy

Section titled “The Karyam Philosophy”

Not every user needs access to AI infrastructure.

Most users simply need access to the right capability at the right time.

Service Catalogs transform AI systems into business services that can be safely consumed across the organization.